Support

Stamat supports Dosewell for every store that bought it from the Shopify Theme Store.

How to contact us

Send a request through the contact form at https://stamat.studio/support. The form asks for:

your name and email address;
your store’s address (the .myshopify.com address, or your domain);
the theme: choose Dosewell;
what happened, what you expected, and the steps that lead to it;
screenshots or a short screen recording, if you have them.

You get an automatic reply with a copy of your request as soon as you send it. Support is in English.

When we reply

Within 2 business days. Business days are Monday to Friday, except public holidays, in Central European Time. Every request gets a reply from a person in that time, even if the answer needs more work.
Critical bugs are fixed right away. A critical bug is a fault in Dosewell’s own code that stops shoppers from browsing, adding to cart or reaching checkout, or that breaks a page for every visitor. We work on it as soon as we can reproduce it, and ship the fix as a theme update.
Other bugs are fixed in the next update. We tell you which version fixes yours.

What support covers

Setting up Dosewell: theme settings, sections and blocks, the preset, and the metafield and metaobject definitions Dosewell reads (Set up Dosewell in 15 minutes).
Questions about how a feature of Dosewell works, and where to find a setting.
Bugs in Dosewell’s own code, in the latest version.
How Dosewell works with the Shopify features it supports: subscription plans from a subscription app, filters and recommendations from the Search and Discovery app, ratings from a reviews app, markets and languages, gift cards and local pickup.
Where an app’s blocks can go in Dosewell.

What support does not cover

Changes to the theme code, new features or design work. We can tell you whether something needs code, and point you to the setting when one exists.
Problems caused by edits to the theme code, or by an app’s code or app embed. We help you find out whether an edit or an app is the cause; the fix belongs to whoever made the edit or the app.
The features and settings of other apps: their developers support them.
Your store’s content: photos, copy, metafield values and translations.
Health, legal or regulatory advice. Dosewell prints the amounts, daily values, studies and disclaimers you enter; we cannot check that they are correct or allowed where you sell.
Shopify itself (billing, checkout, payments, domains, your Shopify plan): contact Shopify Support from your admin or the Shopify Help Center.
Stores that did not buy Dosewell from the Shopify Theme Store.

Before you write

These steps answer many questions and make the rest faster to solve:

Check the docs, especially the FAQ.
Update Dosewell if Shopify shows an update notice in Online Store > Themes. Bugs are fixed in the latest version (how to update).
Rule out apps. In the theme editor, open App embeds and turn the embeds off one at a time on a copy of the theme, then preview.
Rule out code edits. If you or someone else edited the theme code, check whether the problem also happens on an unedited copy of Dosewell.
Tell us the version. Online Store > Themes shows the Dosewell version with the theme.
Send a preview link of the theme that shows the problem (**Online Store > Themes > …

Preview**, then share the preview’s address), and name the page, the browser and the device.

Access to your store

If we need to look at your theme editor, we send a collaborator request from our Shopify Partner account, and you choose whether to accept it and what it can reach. Remove the access whenever you like. We work on a copy of your theme, never on the published one, and we never ask for your password or for a staff account.

Updates

Dosewell updates are free for stores that bought Dosewell. Each update is listed in the changelog. Shopify shows the update in Online Store > Themes; nothing changes in your store until you update and publish the new copy.

If Dosewell leaves the Theme Store

If Dosewell is ever removed from the Shopify Theme Store, we keep answering support requests from stores that use it for at least one month after the removal, under this same policy.

Reviews

We never offer discounts, free work or anything else in exchange for a review of Dosewell on the Theme Store, and we never ask for a positive review. If you leave one, it is your own opinion.