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Support

For stores that use Calyx. Tell us what happened and where. A person reads every request and replies by email.

The .myshopify.com address, or your own domain.
Which theme?
Screenshots or a screen recording
Optional. Lets us ask for access to your store if we need to look.
You get a copy by email straight away.

Request sent.

We emailed you a copy. A person reads every request and replies within 2 business days; critical bugs are fixed right away.

When we reply

Every request
A person replies within 2 business days
Critical bugs
Fixed right away, shipped as an update
Other bugs
Fixed in the next version; we tell you which

Before you write

  • Check the docs, especially the questions and answers for your theme.
  • Update the theme if Shopify shows an update notice in Online Store > Themes.
  • Turn app embeds off one at a time in the theme editor to rule out an app.

What support covers

  • Setting up the theme and its styles
  • Where a setting is, and how a feature works
  • Bugs in the theme's own code
  • Where app blocks can go

It does not cover changes to the theme code, problems caused by apps or code edits, or your store's content.